Glossar

Omnichannel logistics involves the integrated management of goods flows across various distribution and sales channels. It connects brick-and-mortar retail, online retail, and other sales channels into a uniformly managed logistics structure.

In this process, inventory, orders, warehouse processes, and transportation operations are coordinated across all channels. Digital systems such as ERP, WMS, and TMS solutions enable transparent inventory management and flexible order fulfillment. Automated processes, real-time data, and intelligent warehouse control support rapid delivery of goods and improve responsiveness to varying customer requirements.

Practical example:
A customer orders a product online, which is automatically selected from the most suitable available inventory, picked, and shipped via the appropriate shipping method.

See also: Digitalization, ERP system, Intralogistics, Warehouse Management System (WMS), Material flow, Supply Chain Management (SCM), Transport Management System (TMS)